Refund policy

RETURN WINDOW

We accept return requests within 14 days of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original condition and packaging. Proof of purchase is required.

To request a return, contact us at valkyriesarts8@gmail.com before mailing the item. Items returned without prior approval will not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning an item due to a change of mind. Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as Valkyries Arts is not responsible for returns lost in transit.

DAMAGED OR INCORRECT ORDERS

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at valkyriesarts8@gmail.com. Include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.

NONRETURNABLE ITEMS

Custom or personalized artwork, digital products, gift cards, and items marked final sale cannot be returned or exchanged. Please contact us before ordering if you have questions about a specific item.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or card issuer to process the refund.